The SMTP server is available only to server applications and for the use of authenticated POP3 account holders. Please note that our Acceptable Use Policy strictly prohibits the use of our mail servers for Unsolicited Email.
"How do I set-up email accounts for my users?"
You can set up new usernames for email accounts through the Control Panel, after logging in with your username and password:
1) click on "users" in the left column
2) then on the "add new user" button on the next page. (By default, the pull-down menu will say POP3. If it shows FTP instead, be sure to change it to POP3).
3) Enter the username and a password of your choice (twice). Leave the Directory Path text box empty (this is for setting up FTP access to specific directories).
Note that if a username is already taken or reserved for the server administrator (such as webmaster), a message will pop-up to advise you of that.
If a username is not available, you can set up that name as an alias by clicking on "email forwarding" in the left column, then on "add a new alias". Enter the alias name and the forwarding address (POP3 account username). If you want to forward to an email address that is not on the server, you will need to enter both the username and account, that is: firstname.lastname@example.org.
"I'm getting an error that says "Denied. Check POP first."
Before sending outgoing mail from a remote client (eg., Outlook, Eudora, etc.), you must have recently authenticated by checking your POP3 account on the server. Most clients automatically check incoming mail on startup. If yours doesn't, make sure you click Check Mail before attempting to send. Once you have successfully checked your incoming mailbox, you will be able to send for 1-2 hours.
"I got an error that "Mailbox has exceeded disk quota."
You can view the size of each mailbox from the account control panel interface. Your mailboxes should never be allowed to exceed 30 MB of space. If they do, senders may not be able to send you mail. If you enable "Leave Mail On Server" on one email client, make sure you delete it later or you will soon run into problems and possible loss of mail. If your mailbox is so large that you can't even check it, email email@example.com and we will clear it.
"What are my POP3 and SMTP server hostnames?"
As long as you have not arranged to have your mail directed elsewhere or specified a different hostname, your SMTP and POP3 hostnames will be the same as your main account domain name, with no prefix. These are the hostnames to use in your email client's POP3 (incoming) and SMTP (outgoing) server hostname settings.
"I can't reach my SMTP server to send."
Check to make sure that your ISP doesn't block outgoing connections over port 25 (the SMTP port). If you are unable to connect to the SMTP server, then your ISP may not allow emailing through third-party SMTP servers. Check your ISP's support documentation to see if this is the case before proceeding.
You can also determine if this is the case yourself...
In your web browser, type into the URL/Go To window: telnet://www.yourdomainname.com:25.
This should open a dos window that says something like:
220 ns18.mmaweb.net ESMTP Sendmail 8.12.2/8.11.0; Thurs, 07 Oct 2004 09:40:44 -0400 (EDT)
If no window opens or it doesn't say the above, it means that your ISP does not permit SMTP connections from external mailservers.
If that is the case, you will need to change your email client's preferences to use your ISP's SMTP server for outgoing mail. Check with your ISP for the hostname of their SMTP server. You can leave all other settings the same and continue to retrieve your incoming mail from the POP3 server.
Note: AOL users will not be able to use the SMTP server reliably. If you access the web via AOL, you should send mail through your AOL email account to ensure delivery.
Note: MMA technical support staff cannot provide troubleshooting of problems with third-party CGI scripts including but not limited to: Perl scripts, C/C++ binaries, PHP or web/database integration unless these services are specifically contracted. For these services, please see our Quote Request Form.
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