MMA’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, MMA’s policies and procedures are subject to change.
MMA will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of MMA, its partners, its employees and other customers of MMA’s services. To protect the loss, misuse, and alteration of information that is collected from customers, MMA has appropriate physical, electronic, and managerial procedures in place.
How is customer information used?
MMA does not share customer information with third parties. MMA may use customer information to provide its customers with system or network information or information about new or upgraded software and services available.
Opt Out & Modifications
Customers may opt out of receiving notices of new or upgraded services from MMA by sending a request to firstname.lastname@example.org. In this request to email@example.com, customers must identify: MMA account number or domain name, contact information, and the date the service began. However, customers may not opt out of receiving information from MMA which is essential for maintaining or updating customers’ accounts or system information.
Most customers may access and modify their personal information via their online Control Panel. All other customers may access and modify their personal information by contacting the appropriate MMA Billing organization.
Domain name customers who have registered a domain name through MMA and wish to change the Technical Contact from MMA to another company, may send a request to firstname.lastname@example.org. It is important to note that customer domain name registration information may be publicly available in the registry of domain names.
Disclosure of customer information and communications
MMA will not otherwise disclose its customers’ personal and account information unless MMA has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of MMA, MMA’s customers, or others, or where MMA has a good faith belief that the law requires such disclosure.
MMA also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that MMA stores or transmits for its customers. The circumstances under which MMA may disclose such electronic customer communications are when:
- it is necessary in order to provide service to the customer;
- it is necessary to protect the legitimate interests of MMA and its customers;
- it is required to cooperate with interception orders, warrants, or other legal process that MMA determines in its sole discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by MMA and appear to pertain to the commission of a crime.
MMA disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. MMA will, however, review, delete or block access to communications that may harm MMA, its customers or third parties. The grounds on which MMA may take such action include, but are not limited to, actual or potential violations of MMA’s Acceptable Use Policy.